Shipping

Shipping costs

Shipment Germany
We ship your goods with one of our logistics partner – if needed also by express. We can offer the following standard prices for the whole shipment depending on its volume and weight in Germany:
Shipments with up to 26 kg of weight: 6,90 €
Shipments with up to 75 kg of weight: 15,00 €
Shipments with over 75 kg of weight: 29,00 €

A surcharge applies for bulky goods, which are extra heavy or large. The surcharge is 25 € and will be added to your freight costs. These items are marked in the store.

If you shipment is very urgent, we can also send by express. The extra charge for that is 19,00 € for small shipments (up to 26 kg), 25,00 € for large shipments (up to 75 kg) and 30,00 € for very large shipments (over 75 kg). Express means that the goods will reach you the next working day. It is mandatory that your order will reach us before 12 am.

Attention: Shipments longer than 2.40m can NOT be sent by express with Dachser or TNT.

Some extra charges may be added by the shipping company and will be billed directly during delivery. These charges are max. 5,00 € per package or 1.25 % of the goods' value for very large shipments.

The prices stated above are only valid for shipments within Germany.

Export shipping
Should the volume or weight of your shipment require a forwarding service, we will be happy to calculate your individual quotation for the transport costs. For particularly bulky goods, which can neither be shipped by regular parcel service nor on pallet, there may be surcharges listed below, even if the goods are within the specified weight classes. Of course, you can request a pick-up by your house forwarder at any time. Our staff will be happy to advise you.

The following rates apply for Austria, Belgium, the Netherlands and Luxemburg:
Shipments with up to 26 kg of weight: 6,90 €
Shipments with up to 75 kg of weight: 15,00 €
Shipments with over 75 kg of weight: 29,00 €

A surcharge applies for bulky goods, which are extra heavy or large. The surcharge is 25 € and will be added to your freight costs. These items are marked in the store.

If your shipment is very urgent, we can also send by express. Express means that the goods will reach you the next working day. It is mandatory that your order will reach us before 12 am. There will be charged an extra fee for express shipment, which will be calculated at checkout.

Attention: Shipments longer than 2.40m can NOT be sent by express with Dachser or TNT.

Some extra charges may be added by the shipping company and will be billed directly during delivery. These charges are max. 5,00 € per package or 1.25 % of the goods' value for very large shipments.

The prices stated above are only valid for shipments within Austria, Belgium, the Netherlands and Luxemburg.

The following rates apply for Denmark, Italy, France, Slovenia
• Shipments with up to 26 kg of weight: 12,90 €
• Shipments with up to 75 kg of weight: 25,00 €
• Shipments with over 75 kg of weight: 49,00 €

A surcharge applies for bulky goods, which are extra heavy or large. The surcharge is 39 € and will be added to your freight costs.

For Sweden, Poland, Slovakia, Hungary, Ireland, Finland, Estonia, Latvia, Lithuania, Spain, Portugal and Great Britain, the following rates apply:
• Shipments with up to 26 kg of weight: 21,50 €
• Shipments with up to 75 kg of weight: 45,00 €
• Shipments with over 75 kg of weight: 75,00 €

A surcharge applies for bulky goods, which are extra heavy or large. The surcharge is 49 € and will be added to your freight costs.

For Croatia, Bosnia and Herzegovina, Serbia, Bulgaria, Switzerland, Romania and Greece, the following rates apply:
• Shipments with up to 26 kg of weight: 30,00 €
• Shipments with up to 75 kg of weight: 59,00 €
• Shipments with over 75 kg of weight: 119,00 €

A surcharge applies for bulky goods, which are extra heavy or large. The surcharge is 69 € and will be added to your freight costs.
For non-EU countries, there is an additional fee (custom clearance) of 20 €.
Please ask us for the prices in other countries not stated above. We‘ll also be happy to discuss express delivery options with you via phone or e-mail.

Neutral shipment

If you wish, we will send the ordered products directly to your customer. The packing will then be neutral – without any hint to the Steinigke Showtechnic GmbH. An ideal solution for operators of online-shops or for urgent orders. You do not only save the costs for the shipment but also the relabeling and repacking of the goods. When the fiscal requirements are met, this delivery can be made without charging VAT of course*.

(Basic prerequisite: you have to have a valid value added tax identification number (VATIN) and the shipment may not be sent to Germany.)

Tip: Using your customer account you have the possibility to define an alternative shipment address. So each shipments address can be specified.

Pick-up

We are looking forward to see you! Visit us and pick up your goods in person. Come around, so we can discuss your wishes personally and let us show you our products in our showroom and selling floor.

Damages in transit

We pack your goods carefully and control each thoroughly before leaving our house. In spite of all the precautions, damages might occur.

Damaged cardboard box
The damage has to be indicated on the consignment note. You should unpack the package witnessed by the driver.

Intact cardboard box, damaged content
Afterward the damage has to be – if possible in writing – reported at due date.
Please note that an immaculately looking package might have been thrown or fallen during its transport. In this case the hardware might have been destroyed. Please check the product thoroughly right after the receipt. It is for you as addressee to report the damage. If not, any claim for compensation is precluded.

What you have to do:
Report damage in writing
If possible record it documentary (by description or picture)
Keep package and cardboard box
No damaged device to take in to use

Employing the DHL, you have to report to the DHL within 24 hours. Employing a forwarding agency, you have to report to its office and to Steinigke within 7 days.
Employing the DPD or TNT you have to report the damage to Steinigke within 3 days – from here on we undertake the task! In that case we are able to overtake the notification and execution of your damage and to pass on replacement services. Tip: Always receipt the receiving of the goods with a corresponding note which makes clear that a damage of the product can not be excluded.

Repairs and returns

For organizational reasons our goods receipt can only accept freight paid delivery. For returns in cases of reclamation you get free-way-parcel stamps of the Post to send the package back for free. These stamps can easily be requested in the client area by giving us the reasons for your return. You can attach your reason of return right there to simplify the processing. Please note that although we are meeting the costs, it is you as deliverer of the package being responsible for the impeccable and transport safe packing.

Delivery note and proof of purchase
Please attach a short delivery note to each return which gives the reason for you having returned the goods. In case of repairs it is imperative that you do a precise description of the defect. Please do also attach a copy of the proof of purchase. Rights to claim under guarantee can only be granted by producing the proof of purchase.

Repair in case of warranty
You do always send the warranty repairs back to us for free (free-way-stamps). The repaired device will then be sent back to you – for free of course. Warranty repairs will only be granted by producing the proof of purchase.

Repair by our master workshop
We want to process your repair as fast and smooth as possible. This is only possible if you do everything in your power to support us and attach concrete details of the defect to the device. If you wish to receive a free quotation, please let us know, otherwise the device will be worked on immediately.

Information about postage
The customer always bears the costs and the risks of the mail-order. That includes subsequent deliveries of arrear, complaints and (warranty-) repairs. Free subsequent deliveries are voluntary and are based on goodwill. The shipping will be executed by our house forwarding agency, if the customer (or appointee) gives no mode of shipment.